FAQs

Send us an email

Please read our FAQ before sending us a message.

How is my order shipped?
All orders are shipped in either a plain brown box or a padded business envelope, depending on your items. The packaging is completely anonymous with just your address and ours. Because SexualSexToys is a very easily recognizable name, we use an alias on the return address label to protect your privacy.
When will my order be shipped?
Express delivery options such as UPS Next Day Air, UPS 2-Day Air and Priority Mail are shipped on the same day, if your order is received by 2:45 pm ET. Standard delivery orders are shipped within 24 to 48 hours. During checkout, our shipping options will indicate when you will receive your order.
What shows up on my credit card statement?
The name “Sexual Sex Toys” will never appear on your credit card statement.
How much is shipping?
We charge a flat rate of $6.99 for standard shipping to the continental United States and to military addresses. Shipping to Alaska, Hawaii and U.S. territories is $7.99. Standard shipping on orders over $59 is free when you apply the code 59SHIP during checkout. There are several express delivery options available for a small additional charge
What if I’m not satisfied with my order?
Under our 100% Customer Satisfaction Guarantee, you can return any item – except for adult movies – for any reason within 90 days. Adult DVDs can only be returned unopened or if they are faulty due to a manufacturer defect.
Fields marked with an * are required